Digital Commerce
In the Digital Commerce section of my blog, I explore the latest trends, strategies, and innovations shaping the retail tech landscape. From omnichannel solutions to personalized customer experiences, dive into insights that help businesses navigate the evolving landscape. Whether you're looking to optimize e-commerce, enhance customer loyalty, or leverage data for growth, this section offers practical advice and cutting-edge perspectives for thriving in today’s digital commerce environment.
Skip+ Membership Program: A Move to Drive Loyalty, but Is It Enough?
Skip+ launches in Canada with perks like $0 delivery fees, bonus points, travel perks, & exclusive deals. Will it boost customer loyalty?
The Illusion of Choice: Why Self-Checkout Isn't the Revolution You Think It Is
Retailers pushing self-checkout risk alienating customers. If the experience doesn't improve, why not shop online from home? Focus on enhancing service, or risk losing loyalty and brand trust. #RetailTech
eCommerce Fraud Soars 19% in 2024: A Shift from Credit Card Theft to Account Takeovers
Criminals steal user credentials, order expensive items, and use 3P providers for untraceable deliveries. Strengthening security and training teams to recognize social engineering is crucial to preventing these attacks.
Bienvenue Voilà
Medline was right; not only is Voilà here; it actually might be the best grocery eCommerce solution Canada has to offer.